Contact information

Contact Information

Questions about the Terms of Service, Privacy Policy, or other store policies should be sent to us at contact.vicharan@gmail.com.

Our contact information is posted below:

  • Physical Address: Halifax, NS, Canada

  • Business Registration: [Insert Business Number/BN if registered]

Section 1 - Customer Support Hours

Our dedicated support team is available to assist you with inquiries regarding our silk blend kaftans, order tracking, or return requests during the following hours:

  • Monday – Friday: 8:00 AM – 10:00 PM (Atlantic Standard Time)

  • Saturday / Sunday: 24 hours

Section 2 - Response Time

We aim to respond to all customer inquiries within 24–48 business hours. During peak seasons or sales events, please allow for slightly longer response times.

Section 3 - Communication Methods

For security and record-keeping purposes regarding orders and returns, we prefer all official communication to be conducted via Email. While we may interact via social media (Instagram/Facebook), these platforms are not monitored for official return requests or sensitive account changes.