Question 1

Can I return a product?

Accepted Answer

No. However, in the event that you receive a damaged product, rest assured that we will promptly assist you. If necessary, kindly return the product to us, and we will initiate a refund to the same account. Alternatively, upon receiving the damaged product, we will arrange for a replacement as well.

Question 2

When will receive my order?

Accepted Answer

It depends on type of order. For order within India, the delivery ranges from 4 to 7 business days. from the date of order. While for international orders,  the dispatch process typically spans 1-2 business days and the subsequent delivery period averages 8 to 12 business days.

Question 3

Do you offer Cash On Delivery (CoD)?

Accepted Answer

We do not offer this option at the moment. However, we do provide options to make upfront payments via Visa, Mastercard, Rupay, and PayPal.

Question 4

Are there additional delivery charges?

Accepted Answer

We provide free shipping for deliveries within India with no minimum order value. But there is delivery fee associated with orders placed outside India. The responsibility for VAT/import duties and local taxes rests directly with the customer and is to be settled during the delivery process through our courier partner. These charges are separate from the product or order price stated on the e-shop. It's important to understand that these charges vary based on the specific regulations of each country and are beyond our control.

Question 5

How to contact customer support?

Accepted Answer

If you need assistance or have inquiries regarding a product, service, or any issues you're facing, reaching out to customer care is easy. Here's how you can do it:

• Phone Support: +91 9106078393 (India) and +1 (902) 223 0128 (Canada)

• Email: vicharanethnic@gmail.com.

• Social Media: You can send us a direct message or even post a comment on our page with your question or concern.

• Contact Forms: Use the contact form on customer support page .

Remember that response times may vary based on the company's policies and the method of communication you choose. For urgent matters, phone support or live chat might be the quickest options. For less time-sensitive issues, email or social media might be suitable.

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